Nib Support

Write to us at support@suzani.app. We usually reply within two business days. In the app, Settings › Contact support opens an email with your app and iOS versions already filled in, which helps us find the problem faster.

Please don't attach documents that contain personal information. A screenshot with the content hidden is usually enough.

Common questions

Where are my documents stored?

Only on your iPhone, inside Nib. They are not uploaded to us or to any cloud. If iCloud Backup is on, they are included in your iPhone's backup, which Apple stores under your Apple Account.

I got a new iPhone. How do I move my documents?

Restore the new iPhone from an iCloud or computer backup of the old one, or use Quick Start when setting it up. Your documents and signatures come with the backup. Nib does not sync between devices on its own. To move a single document, export it from the old iPhone and open it in Nib on the new one.

How do I restore my purchase?

Open Nib, go to Settings › Subscription, or open the upgrade screen, and tap Restore. Make sure you are signed in with the same Apple Account you used to buy.

How do I cancel my subscription?

On your iPhone, open Settings › [your name] › Subscriptions, choose Nib and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel the subscription. Apple's instructions.

How do I get a refund?

Purchases are processed by Apple, so refunds are too. Request one at reportaproblem.apple.com (how it works).

What does the free version include?

You can keep up to 3 documents, sign them, add text and dates, and export PDFs with a small "Signed with Nib" line at the bottom of each page. Nib Pro removes the line, removes the document limit and adds document scanning.

Is my signature legally binding?

Nib places an image of the signature you draw on the document. Many everyday documents are signed this way, but it is not a certified electronic signature and does not verify your identity. Whether it is accepted depends on the law and on the recipient. See our Terms of Use.

Face ID doesn't unlock the app

If Face ID fails, iOS offers to enter your iPhone passcode instead. You can turn the lock off in Nib › Settings › Face ID lock.

A PDF won't open

Nib can't open password-protected PDFs. Remove the password in the app that created the file, or ask the sender for an unprotected copy. If the file still doesn't open, write to us and tell us where the file came from.

How do I delete all my data?

Delete the Nib app from your iPhone. This removes every document, signature and setting stored in the app. We don't hold a copy, so nothing else needs to be deleted.